We are an experience intelligence innovator, data analytics and AI solutions provider

Eliminate waste by cutting low-value, redundant, and obsolete SKUs. Focus sales, operations, and production on the highest-margin products, streamlining processes, reducing admin burden, and unlocking capacity for faster, more profitable growth.

Predict and control retail demand volatility for perishable goods to optimise margins. Detect anomalies early, correct deviations fast, and maximise yield, availability, and profitability across high-risk, fast-moving goods.

Automate targeted client outreach across the engagement lifecycle, from landing and onboarding new customers to driving adoption, expansion, and renewal. Turn CRM insights into dynamic campaigns that accelerate loyalty, growth, and customer lifetime value.

Expand research capacity without increasing internal overheads. Deliver flexible, embedded support across the full research lifecycle, integrating into client systems and automated research platforms to speed insight generation and operational efficiency.

Automate the creation of complex, precision-critical customer communications to reduce manual effort, eliminate errors, and improve speed to response. Transform critical interactions into consistent, compliant, and high-impact outputs that protect revenue and enhance operational efficiency.

Enhance the efficiency of front-office operations with Agentic-AI applications that assist contact centre agents in real time and enable intelligent, personalized self-service across channels. This solution drives faster resolution, improves customer satisfaction, and reduces operational costs.

Leverage AI-powered volume and workload forecasting to optimise shift planning in labour-intensive environments. Ensure efficient resource allocation, elevates both employee and customer experience, and delivers measurable return on investment through improved operational effectiveness.

Detect breaches of Consumer Duty obligations and CONC rules in real time by analysing customer interactions, transactions, and support activities. Identify and mitigate regulatory risks at scale to protect against fines, compensation costs, and reputational damage.

Predict the likelihood of applicant default before credit approval by analysing behavioural, financial, and credit data. Strengthen risk-based decisioning, protect portfolio quality, and reduce downstream losses through earlier, smarter assessment.

Detect and prevent fraud across customer transactions, service interactions, and account activity. Identify anomalies in real time to minimise financial losses, accelerate investigations, and ensure regulatory compliance.

Monitor emerging threats, competitor moves, and customer shifts in real time. Derisk product strategy and roadmap decisions by acting early on customer intelligence and competitive insights to strengthen resilience and seize first-mover advantage.

Improve GenAI model quality, accuracy, and usability by embedding expert human feedback and calibration at the most critical training and QA stages. Identify nuance gaps, retrain intent handling, and safeguard model performance to scale AI systems safely and effectively.

Improve compliance performance by leveraging Conversational AI to analyse customer interactions and integrating automated and human-led quality assurance. This solution identifies policy breaches and guides the organization toward full adherence to regulatory and internal standards.

Automatically match candidates to roles based on the traits of high-performing employees to optimise retention, productivity, and engagement. Predict fit and future performance at hiring stage to accelerate time to value, build stronger teams, and extend tenure from day one.

Capture and act on employee feedback and sentiment at every moment of truth to build deeper engagement and loyalty. Listen, think, and act in real-time to turn every employee experience into an opportunity to strengthen relationships, preserve expertise, and reduce hiring costs.

Identify and address attrition risk before it impacts performance or productivity. Analyse behaviours, engagement, and performance data to surface early warning signs, uncover drivers of flight risk, and prioritise targeted interventions. Retain high-value talent, reduce replacement costs, and preserve institutional knowledge.

Deliver personalised service at scale with human-like precision. Connect every customer touchpoint, feedback signal, and operational insight to create a seamless experience that feels both personal and intelligent. Blend interaction intelligence, real-time feedback, and generative AI to orchestrate exceptional omnichannel service, without compromising efficiency or experience. Turn complex service interactions into intuitive, adaptive workflows. Empower frontline teams with real-time coaching, predictive insights, and intelligent assistance that boosts CSAT, reduces churn, and improves operational ROI.

Evolve from a product-based business into a relationship-led service provider. Shift beyond transactional touchpoints by building a model that captures interaction data, delivers ongoing value, and nurtures loyalty over time. Connect CX, data, and AI to power personalised engagement, proactive service, and new revenue streams, turning one-off purchases into long-term relationships. Unlock recurring value, deepen customer understanding, and transform experience into a competitive advantage.

Create an organisation that listens, thinks, and acts like a human—at scale. Establish and sustain deeper relationships by combining real-time feedback, behavioural insight, and AI-led decisioning. Move beyond transactional interactions to deliver personalised experiences shaped by intent, emotion, and context. Build trust, accelerate resolution, and drive measurable improvements in satisfaction, loyalty, performance, and profit.

Translate business ambition into a pragmatic, future-ready data strategy. Align organisational goals with an operating model built for scalable delivery – clarifying team structure, roles, governance, and ways of working. From vision to execution; empower data teams to focus on what matters most: enabling smarter decisions, accelerating transformation, and unlocking measurable value.

Build the data backbone needed to scale. Modernise platform architecture, pipelines, and governance to deliver clean, connected, and compliant data at speed. From cloud-based infrastructure to security, engineering, and quality assurance, this solution creates a resilient foundation for AI, analytics, and product development—ensuring growth ambitions are never held back by legacy complexity.

Benchmark customer and employee experience against strategic potential, then build a roadmap to close the gap. Diagnose maturity across interaction, feedback, and execution layers to identify what’s working, what’s limiting progress, and where to invest for maximum return. Align leadership around a unified CX and EX vision with clear priorities, targeted actions, measurable commercial impact, and ROI.

Plug high-performing talent directly into your team to accelerate delivery and close capability gaps. From elite individual contributors to experienced team leads, augmentation provides hands-on expertise without the overhead or learning curve—unlocking immediate value from day one.